All products are delivered via Australia Post parcel service from Melbourne with tracking information and signature on delivery. If the parcel cannot be delivered with signature the contractor or postman will leave a card for you to collect your product from the nearest Australia Post outlet. You will be sent an email on the day your parcel leaves with the tracking number to enable you to track its progress. For delivery times see http://auspost.com.au/parcels-mail/domestic-delivery-times.html. If you are unsatisfied with products please let us know by emailing through Contact, or by calling us on the contact number on your email or invoice.